Privacy Policy
Last Updated: January 15, 2025
Effective Date: January 1, 2025
At TidyCrafted Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tidycrafted.company and use our services.
Information We Collect
Personal Information
We collect information that you voluntarily provide to us when you:
- Register for an account on our platform
- Subscribe to our newsletter or mailing lists
- Fill out contact forms or inquiry submissions
- Request quotes or consultations for our services
- Participate in surveys, contests, or promotional activities
- Communicate with us via email, phone, or chat
This information may include your name, email address, phone number, postal address, company information, and any other details you choose to provide.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage patterns:
- IP address and geographic location data
- Browser type, version, and operating system
- Pages visited, time spent on pages, and navigation patterns
- Referring website addresses and exit pages
- Device identifiers and technical information
- Cookies and similar tracking technologies
Third-Party Information
We may receive information about you from third-party sources, including:
- Social media platforms when you connect or interact with our social media pages
- Business partners and service providers who assist in our operations
- Publicly available databases and directories
- Marketing and advertising partners
How We Use Your Information
Service Provision
- Provide and maintain our services
- Process transactions and orders
- Communicate about your account and services
- Respond to your inquiries and support requests
Marketing & Communications
- Send promotional emails and newsletters
- Personalize your experience
- Conduct market research and analysis
- Improve our services and website
Legal & Compliance
- Comply with legal obligations
- Protect our rights and prevent fraud
- Enforce our terms and conditions
- Resolve disputes and investigations
Business Operations
- Analyze website usage and performance
- Develop new features and services
- Monitor and prevent security threats
- Conduct audits and quality assurance
Information Sharing & Disclosure
We Do Not Sell Your Personal Information
TidyCrafted Ltd does not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our business, such as payment processors, cloud hosting providers, email service providers, and customer support platforms.
Legal Requirements
We may disclose your information when required by law, legal process, or to protect our rights, property, or safety, or that of our users or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that business transaction.
Consent
We may share your information with your explicit consent or at your direction for specific purposes you have approved.
Data Security & Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All sensitive data is encrypted both in transit and at rest using industry-standard protocols
Secure Infrastructure
Our servers are protected by firewalls, intrusion detection systems, and regular security monitoring
Access Controls
Strict access controls and authentication measures limit who can access your information
Important Security Notice
While we employ robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously monitor and update our security practices.
Your Rights & Choices
You have several rights regarding your personal information. You can exercise these rights by contacting us using the information provided below.
Access & Portability
Request a copy of the personal information we hold about you and receive it in a structured, commonly used format.
Correction
Request correction of inaccurate or incomplete personal information we have about you.
Deletion
Request deletion of your personal information, subject to certain legal limitations and retention requirements.
Restriction
Request restriction of processing of your personal information in certain circumstances.
Objection
Object to processing of your personal information, particularly for direct marketing purposes.
Communication Preferences
Manage your preferences for receiving marketing communications from us.
Exercising Your Rights
To exercise any of these rights, please contact us at [email protected] or use our contact form. We will respond to your request within 30 days and may require verification of your identity for security purposes.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content and advertisements.
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled. They are usually set in response to actions made by you.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous information about page visits and user behavior.
Marketing Cookies
These cookies track your online activity to help advertisers deliver more relevant advertisements and measure campaign effectiveness.
Managing Cookies
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website and your user experience.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
General Retention Guidelines:
-
Account Information: Retained while your account is active and for 7 years after closure for legal and business purposes
-
Communication Records: Kept for 5 years for customer service and quality assurance
-
Analytics Data: Aggregated data may be retained indefinitely for research and improvement purposes
Legal Obligations
We may retain certain information for longer periods to comply with legal obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.
When data is no longer needed, it is securely deleted or anonymized using industry-standard practices.
International Data Transfers
TidyCrafted Ltd may transfer your personal information to countries other than your own for processing and storage. We ensure appropriate safeguards are in place to protect your information during these transfers.
Transfer Safeguards
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for countries with adequate data protection laws
- Binding Corporate Rules for intra-group transfers
- Certification schemes and codes of conduct
Our Hosting Locations
Our primary data centers are located in:
- • United Kingdom (London)
- • European Union (Frankfurt, Amsterdam)
- • United States (Virginia, Oregon)
- • Canada (Toronto)
Your Rights
If your data is transferred internationally, you retain the same rights regarding access, correction, deletion, and other privacy protections as outlined in this policy.
Children's Privacy
Age Restriction
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age.
Our Commitment:
- We do not intentionally collect personal information from children under 16
- We regularly review our data collection practices to ensure compliance
If You Are a Parent:
If you believe we have collected information from your child under 16, please contact us immediately so we can take appropriate action to remove such information from our systems.
We are committed to working with parents to ensure children's privacy is protected online.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We are committed to maintaining transparency about our privacy practices.
How We Notify You of Changes:
- Email notifications to registered users for significant changes
- Website notifications and banner messages
- Updates to the "Last Updated" date at the top of this policy
- Posting on our website and social media channels
Your Continued Use
By continuing to use our services after we post changes to this Privacy Policy, you accept and agree to the updated terms. If you do not agree with any changes, you should stop using our services.
Review Frequency
We review this Privacy Policy at least annually and may update it more frequently if needed to comply with new regulations or business practices.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us. We are here to help and address any privacy-related matters promptly.
Company Information
124 King's Road, Chelsea
London SW3 4RP, United Kingdom
Business Hours
Contact Methods
Call during business hours
Email us anytime
London, United Kingdom
Privacy Officer
For specific privacy-related concerns or to exercise your data rights, you can contact our dedicated Privacy Officer who specializes in privacy matters and data protection compliance.
[email protected]Response Time
We typically respond to privacy inquiries within 24-48 hours during business days.
Legal Framework & Compliance
TidyCrafted Ltd is committed to compliance with applicable data protection laws and regulations, including but not limited to the UK GDPR, EU GDPR, and other relevant privacy legislation.
Regulatory Compliance
- UK General Data Protection Regulation (UK GDPR)
- EU General Data Protection Regulation (EU GDPR)
- Data Protection Act 2018 (UK)
- Privacy and Electronic Communications Regulations (PECR)
- California Consumer Privacy Act (CCPA/CPRA)
Privacy Certifications
- ISO 27001 Information Security Management
- SOC 2 Type II Compliance
- Cyber Essentials Plus Certification
- GDPR Privacy Shield Certification
Supervisory Authority Contacts
You have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal data violates applicable law.
Information Commissioner's Office (ICO)
Website: ico.org.uk
Contact your national data protection authority
Find your authority: edpb.europa.eu